Resolve Confusion Before It Becomes a Dispute
QR Chat identifies transactions, clarifies descriptor confusion, and verifies customer intent — deflecting friendly fraud before it ever reaches the bank. Reduce TC15 and TC40's and reduce VAMP exposure.
Compatible with your stack
The #1 Cause of Friendly Fraud:
Descriptor Confusion
Most chargebacks aren't fraud. They're confusion. A customer sees a charge they don't recognize on their statement, panics, and calls the bank instead of the merchant.
By the time you find out, you've already lost the revenue, the merchandise, and you're paying chargeback fees on top of it.
"I don't recognize this charge. Is this fraud?"
"Oh right, I signed up for that! No need to dispute."
How QR Chat Works
From confusion to clarity in seconds — no support tickets, no hold times, no chargebacks.
Customer Has a Question
Customer Receives QR Email/SMS. A customer sees branded receipt and/or subscription renewals.
Transaction Identified
QR Chat instantly matches the descriptor to the original transaction and purchase date.
Confusion Resolved
The customer understands the charge and the intent is verified. No dispute needed. Chargeback deflected.
Or Refund Processed
If the customer does want a refund, QR Chat routes them to QuickRefund for instant processing — not the bank.
Built to Deflect Disputes at the Source
QR Chat is your first line of defense against friendly fraud.
Descriptor Lookup
Instantly matches cryptic billing descriptors to real product names, merchants, and purchase details.
Instant Resolution
Instant Resolution. Refunds either resolved automatically or qeued for approval. Subscription cancellations processed immediately.
Friendly Fraud Deflection
Intercepts the moment of confusion before the customer calls the bank. Every deflected dispute saves 2.4x–3.6x.
Seamless Refund Routing
When a refund is warranted, QR Chat routes directly to QuickRefund for instant processing. No bank involvement.
24/7 Availability
Always on. Customers get answers at 2am on a Saturday, not Monday morning when they've already filed a dispute.
Reduced Support Volume
Automates the most common support inquiry: &quo;What is this charge?&quo; Free up your team for real issues.
The Impact of First-Contact Resolution
When you resolve confusion before it reaches the bank, everything improves.
Most chargebacks come from legitimate customers, not fraudsters
Fees, penalties, lost merchandise, and operational costs avoided
Automated resolution of &quo;What is this charge?&quo; inquiries
From confusion to clarity in seconds, not days
The Impact of First-Contact Resolution
When you resolve confusion before it reaches the bank, everything improves.
QuickRefund Core
The pre-dispute refund engine. Instant processing at the point of cancellation or return. No manual work, no delays.
QR Trust Badge
A dynamic trust signal at checkout shown to lift conversion by up to 42%. Builds buyer confidence at the point of sale.
QR Cancel
Automated subscription cancellation management that processes refunds at the moment of cancellation.